Description

What are the benefits of the Staple Server Package?

How does remote support work?   We will install a workstation agent on each server allowing us access via remote access application in order to ensure your PC’s are running optimally.  Our RMM delivers a comprehensive, measurable, scalable IT service management solution.   

  What are the benefits of RMM?

• Unlimited Remote Support
  Email support@grappleit.co.za to tell us your problem, a ticket will be logged and a Support Technician will speedily respond to you.
   
• Managed anti-virus
  Bitdefender, one of the top antivirus solutions will protect against known viruses and catch new, hard-to-detect malware threats.
   
• Provide web protection
  Keep users safe and productive while they use the web.  Vulnerable websites will be blocked, thereby reducing the need to purchase Malwarebytes and AVG as a separate installation.  Web protection includes threat protection, bandwidth monitoring, access controls, site blacklists, time-based browsing policies and individual site blocking. 
•  Monitor and perform patch management
  This performs Windows and other application updates which we usually perform onsite.

• Perform asset management
  A built in asset register allows us to keep track of all computers as we add them to the system.
   
• Backup and Recovery 
  Back up full systems quickly and recover from IT disasters.
   
• Reports
  View details of just about anything you need with transparent reporting.  This includes display key metrics and support activities, device inventory, antivirus protection, backup integrity, user audits, hardware and software check-ups.