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Nibble Package – Remote Monitoring & Management (RMM) with UNLIMITED Remote Support, FREE Anti-virus, Anti-spyware & Web Protection per device per month.

R460.00 R228.85

Per device per month with your own “personal IT go-to-guy”

UNLIMITED Remote Support with FREE Anti-virus, Anti-spyware and Web Protection

 

Description

There are so many pro’s to being in control of who to contact for help and how efficiently your IT problem gets resolved.

How does remote support work?

In a nutshell, Remote IT Support is a secure service that allows a representative (us – your “personal IT go-to-guy”) to assist an end-user (you) in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely.

Remote Monitoring Management enables us to remotely monitor, manage and offer support and we’ll remotely install the agent (software) onto your PC to ensure that your PC is running optimally.

So a question you may have is, “Will my ‘personal IT go-to-guy’ actually ask or notify me before taking a look at my PC? ‘Cos if not that’s kind of creepy!”

Valid question! Rest assured, our system has been set up where you will receive a pop-up which you need to accept before we can access your PC to offer you assistance.

What are the benefits of RMM? 

  • UNLIMITED Remote Support
    Email your query to our Help Desk at support@grappleit.co.za and a ticket will be logged, after which you “personal IT go-to-guy”  will speedily attend to your query. Alternatively, you are welcome to call 021 919 1879.
     
  • Managed anti-virus
    Bitdefender, one of the top antivirus solutions will protect against known viruses and catch new, hard-to-detect malware threats. 
  • Provide web protection
    Keep users safe and productive while they use the web.  Vulnerable websites will be blocked, thereby reducing the need to purchase Malwarebytes and AVG as a separate installation.  Web protection includes threat protection, bandwidth monitoring, access controls, site blacklists, time-based browsing policies, individual site blocking. 
  • Monitor and perform patch management
    This performs Windows and other application updates which we usually perform onsite.
  • Perform asset management
    A built in asset register allows us to keep track of all computers as we add them to the system.
     

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