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REMOTE Support

Remote Support offers fast response to any IT problem that arises

Why Remote Support?

Because it doesn’t matter where you are in the world.

We can help you with your computer problems and issues.

 

As long as you have an internet connection;  whether you are an ex-pat, live in another country or just on holiday, we can help you.

We will work with you to keep the cost down and provide you with skilled technicians. 

Our remote software is secure and reliable.

We would love to help you.

 

* The software that we use is GDPR compliant *

 

Monthly Support Packages

South Africa

Monthly Support Packages

                                                               International

Choose the perfect plan

GUZZLE

Per Workstation, South Africa only

R479.99

Per month

Unlimited Remote and Onsite Support

  • Anti-virus Software Updates / Scans
  • Web Protection
  • Microsoft Patch Management
  • Installations (GIT purchases only) (RSA only)
  • Hardware failure & replacement (RSA only)
  • Mobile Device (Email configuration only) (RSA only)
  • Virus / Spyware
  • Server Support
  • Backup Additional $5 | £5 | €5 | R30
  • Backup Restore (if GIT Backup utilized)
  • System Performance Monitoring 60 minunte intervals
  • Alerting (24.7 / 365) Email & Ticket
  • Asset Management H/W Audit
  • UPS (if supported) Alerting
  • Help Desk
  • Response Times (Critical/Important) 60 min / 120 min
  • Critical Onsite Callout (RSA only) 2 Hours
  • Reports Quarterly
  • Review Meetings Quarterly
  • Server Installations and Rebuilds (RSA only) Price on request
  • Office Relocation (RSA only)Price on request
  • Travel per km (round-trip) from our offices (RSA only) Included

STAPLE

Per Server

$245|£196|€219|R699.99

Per month

Unlimited Remote Support

  • Anti-virus Software Updates / Scans
  • Web Protection
  • Microsoft Patch Management
  • Virus / Spyware
  • Server Support
  • Backup: Price on request
  • Backup Restore (if GIT Backup utitlized): Price on request
  • System Performance Monitoring 60 minunte intervals
  • Alerting (24.7 / 365) Email & Ticket
  • Asset Management H/W Audit
  • UPS (if supported) Alerting
  • Help Desk
  • Response Times (Critical/Important) 60 min / 120 min
  • Critical Onsite Callout (RSA only) 2 Hours
  • Critical Onsite Callout (RSA only) 2 Hours - Additional
  • Reports Quarterly
  • Review Meetings Quarterly
  • Server Installations and Rebuilds (RSA only) Price on request
  • Office Relocation (RSA only)Price on request
  • Travel per km (round-trip) from our offices (RSA only) Less than 35km R250 More than 35km add R7 per km

NIBBLE

Per Workstation

$60|£48|€54|R169.99

Per month

Unlimited Remote Support

  • Anti-virus Software Updates / Scans
  • Web Protection
  • Microsoft Patch Management
  • Installations (GIT purchases only) (RSA only)
  • Hardware failure & replacement (RSA only)
  • Mobile Device (Email configuration only) (RSA only)
  • Virus / Spyware
  • Backup Additional $5 | £5 | €5 | R30
  • Backup Restore (if GIT Backup utilized)
  • System Performance Monitoring 60 minunte intervals
  • Alerting (24.7 / 365) Email & Ticket
  • Asset Management H/W Audit
  • UPS (if supported) Alerting
  • Help Desk
  • Response Times (Critical/Important) 60 min / 120 min
  • Critical Onsite Callout (RSA only) 4 Hours Additional
  • Reports Quarterly
  • Review Meetings Quarterly
  • Server Installations and Rebuilds (RSA only) Price on request
  • Office Relocation (RSA only)Price on request
  • Travel per km (round-trip) from our offices (RSA only) Less than 35km R250 More than 35km add R7 per km

SAMPLE

Per Workstation

$20|£16|€18|R99.99

Per month

Monitoring Only

  • Anti-virus Software Updates / Scans
  • Web Protection
  • Microsoft Patch Management
  • Virus / Spyware
  • Backup Additional $5 | £5 | €5 | R30
  • System Performance Monitoring 4 hourly intervals
  • Alerting (24.7 / 365) Email
  • Asset Management H/W Audit
  • UPS (if supported) Alerting
  • Reports Quarterly
  • Review Meetings Quarterly
  • Office Relocation (RSA only)Price on request
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