If you haven’t opened these emails, please click here for email one “DO YOU WISH YOU HAD YOUR OWN “PERSONAL IT GO-TO-GUY?” and click here for email two “It’s all about YOU!”. Open them NOW and take a quick read.
As previously mentioned, you can’t control certain things around you like Covid-19, load shedding and software updates, but YOU ARE IN CONTROL of who to contact for help and how efficiently your IT problem gets resolved.
We are here to offer you VALUE ADDED SERVICES.
The first value added service which we are most excited to bring you is UNLIMITED Remote IT Support! Yes, you read correctly – that’s UNLIMITED Remote IT Support!
We are also big on protecting your data with anti-virus, anti-spyware and web protection services. Then there’s other stuff like backups and patch management etc.
Now the nice thing about having your own “personal IT go-to-guy” is that if you don’t have a “go-to-help-me-with-my-IT-problem-person” in your close circle of friends or family then you simply choose us to fulfil this role in your life.
The other major benefit to choosing Grapple IT as your “personal IT go-to-guy” is that if YOU happen to be the person your partner, friends or family turns to for IT help all the time, (and oftentimes you’re really busy or tired but feel obliged to help!) then we will save you time conducting your own, oftentimes lengthy, troubleshooting measures to determine a course of action.
And heck, we know how valuable your time is!
Choose us and grab the benefit of removing the hassle of being bugged for help when all you want to do is sit back, relax and press play on Netflix!
There are so many pro’s to being in control of who to contact for help and how efficiently your IT problem gets resolved.
Oh, and we didn’t mention this but we DON’T need to SEE you to offer remote IT support, so rest assured you can sit behind your pc dressed in whatever you choose 
Okay, so now you may be asking yourself, “How does Remote IT Support actually work?”
In a nutshell, Remote IT Support is a secure service that allows a representative (us – your “personal IT go-to-guy”) to assist an end-user (you) in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely.
We need to install a small piece of software called an Agent onto each computer and it will gather a whole range of information about any hardware and software being used on that device. The Agent then uploads to the cloud portal where it can be accessed remotely by your “personal IT go-to-guy”.
Remote Monitoring Management (RMM) enables us to remotely monitor, manage and offer support and we’ll remotely install the Agent onto your PC to ensure that your PC is running optimally.
Another question you may be asking is, “Will my ‘personal IT go-to-guy’ actually ask or notify me before taking a look at my PC? ‘Cos if not that’s kind of creepy!”
Valid question! Rest assured, our system has been set up where you will receive a pop-up which you need to accept before we can access your PC to offer you assistance.
So what kind of things could you need help with?
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Well, maybe you can’t figure out how to install a patch to debug your laptop or PC.
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Maybe certain printer drivers need to be updated and you need help with that.
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There may be technical issues surrounding your PC being super slow.
So whatever your reason may be for simply choosing Grapple IT as your “personal IT go-to-guy”, we’d like you to know that we love remote support! We’re sure you’ll love it too 
Chat soon,
PS: If you haven’t yet done so, please be sure add support@grappleit.co.za to your email contacts list because you won’t want to miss out on what we’re going to bring to you.
PPS: Look out for our next email where you’ll find out what you get FREE when you simply choose Grapple IT as your “personal IT go-to-guy”.